Contact Us
We are here to help you plan your perfect journey in Saudi Arabia. Whether you have a question about our services, need a custom quote for a multi-day tour, or are ready to make a booking, our dedicated team is available to provide you with prompt and professional assistance.
Please choose your preferred method of contact below. We look forward to serving you.
For Instant Quotes & Bookings (24/7)
This is the fastest way to get a price and reserve your vehicle.
Address: 8101, Ali Ibn Abi Talib Road, 3383, Al Awali, Al Madina Al Munawwara, 42316
Email: bookings@umrah.cab
Phone / Whatsapp : +966 57 82 52 321
Office Hours:
Our administrative team is available from 9:00 AM to 6:00 PM (Saudi Time, GMT+3), Saturday to Thursday.
(Please note: Our booking and dispatch services operate 24/7).
For Detailed Inquiries & Corporate Accounts
For complex itineraries, corporate partnerships, or other detailed requests, please email the appropriate department.
General Bookings & Inquiries:
bookings@umrah.cab
Corporate & Long-Term Rentals:
corporate@umrah.cab
Customer Support & Feedback:
support@umrah.cab
Booking & Reservations
Q: How do I book a ride with Umrah.cab?
A: The easiest way is to send us a message on WhatsApp or email us at orders@umrah.cab. Provide your trip details, and our team will reply with a fixed price quote. Once you confirm, your booking is complete.
Q: What information do you need from me to make a booking?
A: To give you an accurate quote, please provide:
Your full name and contact number.
Date and pickup time.
Exact pickup address and drop-off address.
For airport transfers, your flight number is essential.
Total number of passengers and approximate amount of luggage.
Your preferred vehicle type (e.g., Sedan, SUV, Van).
Q: How far in advance should I book my service?
A: We recommend booking at least 24 hours in advance to ensure vehicle availability. For special events, multi-day tours, or during peak seasons (like Ramadan and Hajj), we advise booking as far in advance as possible.
Q: What is your cancellation policy?
A: We offer free cancellation up to 24 hours before your scheduled pickup time for most standard services. Cancellations made within 24 hours may be subject to a fee.
Pricing & Payments
Q: How do I pay for my service?
A: We offer flexible payment options. Pre-payments can be made via a secure online payment link or a bank transfer. In many cases, you can also pay your driver in cash (Saudi Riyals) at the end of your journey. This will be clarified during your booking.
Q: Are your prices per person or per vehicle?
A: All our prices are quoted per vehicle, not per person. Our fixed-rate policy means the price you are quoted is the final price you pay, with no hidden charges.
Our Service & Fleet
Q: Do your drivers speak English?
A: Yes, we have a large team of English-speaking drivers. Please request an English-speaking driver at the time of booking, and we will be happy to assign one for your journey.
Q: Can I book a car for a multi-day, multi-city tour?
A: Absolutely. We specialize in creating custom itineraries for multi-day tours across the Kingdom. Please email our team with your desired route and duration, and we will create a tailored proposal for you.
Q: Can you provide a child safety seat for my baby or toddler?
A: Yes. Your family’s safety is our priority. We can provide high-quality, sanitized child seats for all ages upon request. Please mention your child’s age when you book.
Q: What happens if my flight is delayed?
A: For airport pickups, we track your flight number. Our system automatically adjusts the pickup time based on your flight’s actual arrival time, so your driver will be there when you land, at no extra cost for standard delays.
